# Некорректно отображается местоположение в мобильном приложении



# Охранный комплекс 6/7 поколения (Например: A/B/D97, A/B/D96, AS90, S96v2, S9, S96, S97)

#### <span style="color: rgb(0, 0, 0);">**<span style="font-family: C059;"><span style="font-size: medium;">Шаг 1. </span></span>**<span style="font-family: C059;"><span style="font-size: medium;">С номера владельца (M1) позвонить на номер SIM-карты установленной в охранном комплексе.</span></span></span>

- ##### <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Вы услышали фразу «Введите пароль» или по звонку сброс вызова - это значит, что звонок совершаете не с номера владельца (M1).</span></span></span></span>

<p class="callout danger"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если Вы приобрели автомобиль с пробегом и у Вас нет номера владельца (M1), то воспользуйтесь инструкцией "</span>[<span style="font-size: 11pt; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-decoration: none;">Приобрел автомобиль с пробегом</span>](https://help.starline.ru/books/otvety-na-casto-zadavaemye-voprosy/page/priobrel-avtomobil-s-probegom)".</span></span></span></span></p>

- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Если Вы услышали фразу «Аппарат абонента выключен или находится вне зоны действия сети», то перегоните автомобиль в другое место и попробуйте позвонить еще раз. Если результат не изменился, то необходимо обратиться в ближайший Установочный центр.</span></span></span></span>
- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Вы услышали фразу "StarLine приветствует Вас, введите код команды...", то переходите к шагу 2.</span></span></span></span>

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">**Шаг 2.** Если **GPS-антенна установлена**, отправьте на номер SIM-карты последовательно следующие SMS-команды (машина должна находиться под открытым небом, на улице):</span></span></span></span>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">1. 00492#</span></span></span></span>**

<table border="1" id="bkmrk-" style="border-collapse: collapse; width: 42.716%; height: 86.2188px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr style="height: 86.2188px;"><td style="height: 86.2188px;"><s style="outline-color: var(--color-primary); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 11.2px; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif;"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-family: 'Liberation Serif', serif;">![](https://help.starline.ru/uploads/images/gallery/2026-03/embedded-image-2oubabth.png)</span></span></span></s></td></tr></tbody></table>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">2. RESET</span></span></span></span>**

<p class="callout warning"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Перед выполнением команды <span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">команды убедитесь, что двигатель выключен, а охранный комплекс находится в режиме охраны.</span></span></span></span></span></p>

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 42.963%; height: 156px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/pTyimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/pTyimage.png)</td></tr></tbody></table>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">3. 40#</span></span></span></span></span>**

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 43.0864%; height: 236px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/lI1image.png)](https://help.starline.ru/uploads/images/gallery/2026-03/lI1image.png)</td></tr></tbody></table>

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если на команду 40# в ответном SMS указано «GPS: нет данных», но GPS-антенна установлена, это может означать:</span></span></span></span></span>

- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">воздействие средств радиоэлектронной борьбы на GPS;</span></span></span></span></span>
- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">неисправность GPS-антенны.</span></span></span></span></span><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"> </span></span></span></span></span>

<p class="callout danger"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">В этом случае рекомендуется переместить автомобиль в другое место и повторно отправить SMS 40#.  
Если ситуация не изменилась — обратиться в установочный центр для диагностики оборудования.</span></span></span></span></span></p>

---

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если **GPS-антенна не установлена**, отправьте на номер SIM-карты последовательно SMS-команды.</span></span></span></span></span>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">1. RESET</span></span></span></span>**

<p class="callout warning"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Перед выполнением команды <span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">команды убедитесь, что двигатель выключен, а охранный комплекс находится в режиме охраны.</span></span></span></span></span></p>

<table border="1" id="bkmrk--5" style="border-collapse: collapse; width: 42.0988%; height: 149px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/pTyimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/pTyimage.png)</td></tr></tbody></table>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">3. 40#</span></span></span></span></span>**

<table border="1" id="bkmrk--6" style="border-collapse: collapse; width: 42.8395%; height: 328px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/mfmimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/mfmimage.png)</td></tr></tbody></table>

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">**Шаг 3.** Откройте мобильное приложение **«StarLine 2»**. На главном экране нажмите на иконку с тремя точками и выберите пункт **«Запрос координат»**.</span></span></span></span></span>

##### [![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/uqeimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/uqeimage.png)[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/N40image.png)](https://help.starline.ru/uploads/images/gallery/2026-03/N40image.png)[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/qvNimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/qvNimage.png)[![qk1image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/KdYqk1image.png)](https://help.starline.ru/uploads/images/gallery/2026-03/KdYqk1image.png)

<table border="1" id="bkmrk-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0--1" style="border-collapse: collapse; width: 81.7284%; height: 33px; border-width: 1px; border-color: rgb(255, 255, 255);"><colgroup><col style="width: 49.8519%;"></col><col style="width: 50.1504%;"></col></colgroup><tbody><tr style="height: 33px;"><td style="height: 33px; border-color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Интерфейс ОС iOS </span></span></span></span></span>**</span></span></span></span></span>

</td><td style="height: 33px; border-color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Интерфейс ОС Android</span></span></span></span></span></span></span></span></span></span>**</span></span></span></span></span>

</td></tr></tbody></table>


<p class="callout info"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если GPS-антенна не установлена, допустимая погрешность определения координат составляет:   
 • в городе - до 5 000 метров  
 • за городом - до 30 000 метров</span></span></span></span></span></p>

# Охранный комплекс 3,4,5 поколения (Например: A93v2, A93, A/B/D94, E90, E91, А/B/E/D95)

<span style="color: rgb(0, 0, 0);">**<span style="font-family: C059;"><span style="font-size: medium;">Шаг 1. </span></span>**<span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">С номера владельца (M1) позвонить на номер SIM-карты установленной в охранном комплексе.</span></span></span></span>

- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Вы услышали фразу «Введите пароль» или по звонку сброс вызова - это значит, что звонок совершаете не с номера владельца (M1).</span></span></span></span>

<p class="callout danger"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если Вы приобрели автомобиль с пробегом и у Вас нет номера владельца (M1), то воспользуйтесь инструкцией "</span>[<span style="font-size: 11pt; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-decoration: none;">Приобрел автомобиль с пробегом</span>](https://help.starline.ru/books/otvety-na-casto-zadavaemye-voprosy/page/priobrel-avtomobil-s-probegom)".</span></span></span></span></p>

- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Если Вы услышали фразу «Аппарат абонента выключен или находится вне зоны действия сети», то перегоните автомобиль в другое место и попробуйте позвонить еще раз. Если результат не изменился, то необходимо обратиться в ближайший Установочный центр.</span></span></span></span>
- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Вы услышали фразу "StarLine приветствует Вас, введите код команды...", то переходите к шагу 2.</span></span></span></span>

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Шаг 2. Если **GPS-антенна установлена**, отправьте на номер SIM-карты последовательно следующие SMS-команды (машина должна находиться под открытым небом, на улице):</span></span></span></span>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">1. 00492#</span></span></span></span>**

<table border="1" id="bkmrk-" style="border-collapse: collapse; width: 43.0864%;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/nSHimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/nSHimage.png)</td></tr></tbody></table>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">2. 00990#</span></span></span></span>**

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 42.8395%; height: 196px;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/8TCimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/8TCimage.png)</td></tr></tbody></table>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">3. 40#</span></span></span></span></span></span></span>**

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 42.4691%;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/Hjlimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/Hjlimage.png)</td></tr></tbody></table>

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если на команду 40# в ответном SMS указано «MCC, MNC, LAC, CI», но GPS-антенна установлена, это может означать:</span></span></span></span></span>

- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">воздействие средств радиоэлектронной борьбы на GPS;</span></span></span></span></span>
- <span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">неисправность GPS-антенны.</span></span></span></span></span><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"> </span></span></span></span></span>

<p class="callout danger"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">В этом случае рекомендуется переместить автомобиль в другое место и повторно отправить SMS 40#.  
Если ситуация не изменилась — обратиться в установочный центр для диагностики оборудования.</span></span></span></span></span></p>

---

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">Если</span></span></span></span></span></span></span>**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"> GPS-антенна не установлена, </span></span></span></span></span></span></span>**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">отправьте на номер SIM-карты последовательно SMS-команды:</span></span></span></span></span></span></span>**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">  
1\. 00990#</span></span></span></span></span></span></span>**

<table border="1" id="bkmrk--5" style="border-collapse: collapse; width: 42.716%;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/9OWimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/9OWimage.png)</td></tr></tbody></table>

**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;">2. 40#</span></span></span></span></span></span></span>**

<table border="1" id="bkmrk--6" style="border-collapse: collapse; width: 41.9753%;"><colgroup><col style="width: 100%;"></col></colgroup><tbody><tr><td>[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/xslimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/xslimage.png)</td></tr></tbody></table>

<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">**Шаг 3.** Откройте мобильное приложение **«StarLine 2»**. На главном экране нажмите на иконку с тремя точками и выберите пункт **«Запрос координат»**.</span></span></span></span></span>


##### [![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/uqeimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/uqeimage.png)[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/N40image.png)](https://help.starline.ru/uploads/images/gallery/2026-03/N40image.png)[![image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/qvNimage.png)](https://help.starline.ru/uploads/images/gallery/2026-03/qvNimage.png)[![qk1image.png](https://help.starline.ru/uploads/images/gallery/2026-03/scaled-1680-/KdYqk1image.png)](https://help.starline.ru/uploads/images/gallery/2026-03/KdYqk1image.png)

<table border="1" id="bkmrk-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0-%C2%A0--1" style="border-collapse: collapse; width: 81.7284%; height: 33px; border-width: 1px; border-color: rgb(255, 255, 255);"><colgroup><col style="width: 49.8519%;"></col><col style="width: 50.1504%;"></col></colgroup><tbody><tr style="height: 33px;"><td style="height: 33px; border-color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Интерфейс ОС iOS </span></span></span></span></span>**</span></span></span></span></span>

</td><td style="height: 33px; border-color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">**<span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Интерфейс ОС Android</span></span></span></span></span></span></span></span></span></span>**</span></span></span></span></span>

</td></tr></tbody></table>

<p class="callout info"><span style="color: rgb(0, 0, 0);"><span style="font-family: C059;"><span style="font-size: medium;"><span style="font-size: 12.0pt; font-family: 'Liberation Serif',serif; mso-fareast-font-family: 'Noto Serif CJK SC'; mso-bidi-font-family: 'Lohit Devanagari'; mso-ansi-language: RU; mso-fareast-language: ZH-CN; mso-bidi-language: HI;"><span style="font-size: 11pt; font-family: 'Liberation Serif', serif; color: black; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Если GPS-антенна не установлена, допустимая погрешность определения координат составляет:   
в городе - до 5 000 метров;  
за городом - до 30 000 метров.</span></span></span></span></span></p>